Aunty Van’s wacko filter for wunderkinder

Ever been struck by a great idea, but kept it quiet, just in case it sounds more wacko than wonder-child? After 10 years around the traps at Ogilvy PR and 14 in the PR business, I’ll share a secret: wonder-child is overrated.

But for those that err on the side of better safe than sorry, let me give you a quick filter for the big idea that you can implement between brain and mouth.

Last week I attended a MasterClass at ci2011 with famous physician, inventor and author of 82 books, Dr Edward de Bono. He took us through some concepts from his books ‘Think! Before It’s Too Late’ and ‘Six Thinking Hats’, but for me the most compelling part was the last 30 minutes of each session when he answered audience questions and entered into general discourse on the role of creativity within an organisation.

 Creativity often gets a bad rap. Corporate clients might sponsor the arts, but get a whiff of it in the boardroom and it takes a brave leader to grab it by the horns and see how they can apply it to their business.

 A key differentiator de Bono applies is creativity versus ‘crazy-tivity’.

Creativity is creating something new. According to de Bono, all valuable creative ideas will be logical in hindsight and have obvious benefits. In fact, when you are using creativity to create something new for an organisation, it’s often referred to as innovation.

Crazy-tivity has its place – in the realms of fantasy and entertainment – but it’s not the valuable business tool PR peeps need to employ in their bag of tricks.

 So getting back to this checklist between brain and mouth.

 This is not a de Bono list – it’s Aunty Van’s interpretation of de Bono – so take or leave it depending on where you think I sit on the scale of wacko to wunderkind.

 Before you make your suggestion, answer the following questions:

1. With hindsight, is your idea logical?
2. Does your idea have the potential to deliver obvious benefits?
3. If so, list two-three benefits that would support your idea.
4. What’s your gut saying? Is it a winner? Intuition doesn’t give you creative ideas, but it does help you judge the ideas you come up with. Trust yourself when you think you’re on a winner.

 Now I’m not saying you need to do this with every single idea. In some brainstorming environments it’s perfectly OK to switch the dial to wacko – in fact de Bono’s ‘Random Word’ tools might be considered in this category.

 But if you have time for the filter – run your idea through it – and it might help you articulate your thinking a little better.

 Dr de Bono has a number of ‘deliberate thinking techniques’ that I’m just starting to learn about. He’s number one on my reading list right now, so if you want to borrow a copy, go to www.bookdepository.co.uk .

He signed my copies so you can all PO! (BTW, that last comment was a de Bono in-joke … read his latest work and you’ll get it.)

Part 1: John Bell: Moving beyond the experimentation phase of social media

When John Bell, head of the global 360° Digital Influence team – Ogilvy’s global social media marketing and communications practice, was in Sydney in June, Ogilvy PR’s Heather Jacobs caught up with him to talk about social media.

Based in Washington DC, Bell heads up the global team of Digital Influence Strategists integrating the power of social media – social networks, blogs, Web 2.0 applications – with digital marketing to produce measureable results. He’s developed strategy and executed award-winning programs for clients including Ford, Lenovo, Unilever, BP and American Express.

Following is a three-part series on how brands can get started in social media, measure its impact, how Australia compares to the rest of the world when it comes to social media and the challenge of finding social media experts who also understand marketing and communications.

Part 1: Moving beyond the experimentation phase

Question: You have a theory that brands are moving through what you call ‘the experimentation stage’ in social media? Can you explain this?

John Bell: The enterprise adoption curve shows there’s a path brands typically move along. It starts with phase zero, where people are nervous and full of anticipation, and shifts into the listening stage where brands want to know what people are saying about them online.

From there it moves onto the experimentation stage, where brands try things in social media – implement programs, encourage various regions around the world to try different things and allow entrepreneurial drive within the company to push forward experiments.

Pretty soon brands find that this approach doesn’t produce a significant business result so they want to get efficiencies or ‘operationalize’ their approach to social media.

This is largely trying to take all the experiments and align them with a business purpose, trying to manage the brand online so there’s isn’t 25 different Facebook pages. Instead, there’s one voice for the brand online that is purposeful, not simply whatever the person who did the feed decided on.

There’s a measurement model around everything that’s done so they can learn from their efforts, see what’s having a business impact, what’s creating customer value, what’s helping them build brand reputation and what’s helping them sell product through social media.

Beyond this is the promised land of full integration where social media becomes a part of everyone’s job delivering greater efficiency, greater customer value, and building good culture. I’m not sure if there are too many examples of that yet.

Q: Which companies are close to getting there?

John Bell: A company in the middle of operationalizing is Ogilvy client IBM, which has a long history of applying social media internally – and is an Ogilvy client. Unilever and Proctor & Gamble really started with social media as an external marketing communications discipline.

Q: Is there a sense that a company will think, ‘We’d better open a Twitter account and Facebook page to build up people to like them and once they get negative feedback or aren’t seeing immediate business results, they’ll think it’s not worth it.

John Bell: A lot of brands reactively get involved in social media and then realise, “Now what?” Along the way to getting reactively involved, they probably haven’t built the best foundation or put thought into their conversation calendar and the online space they are going to engage with people in.

They probably haven’t thought too hard about roles and responsibilities in the organisation and goals for those people.  They’ll wake up one morning after pulling the trigger on a Facebook program and blog program and say, “Is this all there is? Is this all I get?”

You would expect them to pull out, but hopefully in most cases, they then say there must be a better way.

We can’t leave social media. We all intuitively believe it has promise for our business – if nothing else a competitive colleague insists it’s the next big thing.

So brands try to find guidance from people who talk about social media as a business driven discipline as opposed to a fluffy “get in the conversation” type-way. Hopefully they find us. We’re trying to play that role for our clients because we understand social media has tremendous potential to drive sales and impact business. But only when you marry it with the best of marketing communications discipline do you get that.

People overestimate how social media has inverted the world. I think the impact is tremendous: it will transform us, make us better marketers, better product and service developers, but it hasn’t completely rewritten the old rules from marketing communications. They remain relevant today.

The obvious starting point is for brands to deliver some authentic value to their customers. We can’t just message people because we want them to understand something and then do it a dozen times to beat them over the head. We have to try and earn their attention and involvement by figuring out what they want from our brand.

Howorth & OgilvyEarth kickoff 2011 with Canon account win

Microsoft Australia hosts commercial Surface launch

To mark the commercial availability of Microsoft Surface, Microsoft Australia hosted a media launch event to showcase the features of this innovative new hardware device at their Australian headquarters in Sydney on Tuesday, 9 February 2010. Surface is a new multi-touch product, developed as a software and hardware combination technology. The device allows a user, or multiple users, to manipulate digital content by the use of gesture recognition.

The launch produced fantastic results for Microsoft, with 32 key media and analysts attending the event including The Australian, SMH.com.au and CNET. Following the launch, over 40 pieces of coverage were published across a variety of online, print and broadcast outlets, including key metropolitan, consumer, technology and business media targets. Stand out pieces following launch included a five minute, live-to-air interview on Sky Business News’ Tech Report and a live demonstration of Surface on Channel 9’s TODAY program. The show’s technology editor, Charlie Brown, and host Karl Stefanovic demonstrated the Surface product and discussed its potential commercial uses.

Howorth’s primary role was to drive awareness across broadcast, consumer and IT media to strengthen Microsoft’s profile as an innovator and leader in the technology field, as well as to promote Microsoft Surface as a desirable and game-changing product to potential partners and customers. The results of Howorth’s PR strategy helped generate an extremely positive buzz around the launch event. The coverage that appeared in the days following positioned Microsoft as an innovative company and highlighted the collaborative and inventive features of Microsoft’s new Surface unit.

Following the launch, Microsoft Australia Developer Evangelist, Michael Kordahi praised Howorth’s efforts by saying, “Howorth deserve some major credit for delivering a successful launch. They not only delivered, they delivered with the highest of standards and passion. Despite the very aggressive timeframe of the launch, they provided a-class service.”

How do you get distributors x-cited about steel?

In the face of challenging economic conditions, BlueScope Steel asked the Howorth business-to-business/corporate public relations practice to help build distributor awareness of its Australian manufactured XLERPLATE® steel plate products, converting them from passive referrers to passionate champions of the range.

Steel producers and on-sellers had an extraordinarily tough year in 2009, with sales and revenues falling as global demand for steel weakened and import competition increased. While the public relations campaign needed to communicate the core brand values of XLERPLATE® (quality, flexibility, diversity), we needed to deliver these messages to a sales-savvy audience without them being rejected as marketing ‘clutter.’

Howorth’s insight was to package up new product information within a wider marketing campaign, challenging distributors to take part in ‘Operation XFACTOR’.

We took updated sales collateral, developed e-communications and a striking X-Factor website to cover off all channels, ensuring that distributors could not help but be exposed to XLERPLATE® steel.  Once the buzz had been created around the product, a three stage online competition created strong incentives for participants to review and retain key product information, with Red Balloon vouchers rewarding those who successfully completed a ‘Quest for Quality’ around the plate’s key features and benefits.

Howorth worked with Random Studio and Alpha Salmon to deliver the PR campaign, including the development and design of marketing collateral and website. Participation rates have been strong and initial feedback has been overwhelmingly positive:

“I wish our marketing department thought of this a long time ago”
“Really clever concept…”
“Appreciate all of the new info. Thanks so much”
“Quality information”

The first phase of the PR program will continue through to May 2010 – Howorth is also in discussions with BlueScope Steel about subsequent phases of the campaign.

Howorth adds new talent for 2010

We’ve kicked off 2010 with some great new talent joining Howorth.

Fresh off the boat from some of the top tech PR firms in London, we have two Account Managers – Ellie Shaddick and Georgina Bonner. Both have decided to leave the cold and damp London lifestyle to set up home in Sydney. We look forward to drawing on their experiences working with some big brands include BlackBerry, T-Mobile, Business Objects and Rentokil Initial.

In addition, but closer to home, we welcome senior account manager, Le Tran, who joins Howorth from a local technology PR firm. Le is looking to build on her corporate communications experience and is playing a key role in our emerging corporate and B2B practice. Having rapidly settled into Howorth, Le is currently taking a four-week sabbatical in Vietnam for some humanitarian work in an orphanage, cancer hospital and women’s shelter.

After five years working as a high school English teacher, senior consultant Lauren Sewell sought a more creative outlet and has decided PR is will satisfy her career goals. Drawing on her experience in the education sector and her excellent writing skills, Lauren is a valuable addition to the team.

Finally, we welcome Alice Ridgway to Howorth, who joins as a senior consultant with more than three years’ PR experience in technology, consumer and not for profit. Alice previously worked on brands including Fairfax Digital, 3Com, Tipping Point and Parrot, as well as consumer clients such as pet food manufacturer Hills Pet Nutrition. Most recently Alice worked for the World Wide Fund for Nature (WWF) as a writer during the 2009 Earth Hour – Vote Earth campaign, where she gained valuable experience in executing a global PR campaign with a strong social media focus.

Microsoft Tech.Ed 2009

There are few technology events that match the scale and prestige of Microsoft Australia’s ‘Tech.Ed’. Howorth/ Microsoft public relations team continued its proud collaboration in co-ordinating this event in 2009. It was a huge year with several key announcements coming from the software leader including:

• The largest Windows 7 test environment with 2,500 netbooks given out to conference attendees
• The Windows 7 commercial launch
• Microsoft Office 2010 technical preview

Key challenges in the public relations program included:

• Managing through a year of economic uncertainty and communicating the educational value of Tech.Ed to businesses during a time when justifying the release indispensable IT staff for three business days can be especially challenging.
• Complex logistical requirements :

1. The travel and accommodation arrangements for 21 attending media
2. Ensuring that media had access to the spokespeople they required to tell the best stories

The Howorth/ Microsoft public relations team spent many long hours ensuring the event went off without a hitch. Aside from standard media relations Howorth assisted in a number of key areas:

• Analyst relations
• Blogger outreach
• Social media monitoring

Despite the challenges, the joint team delivered a successful event that exceeded expectations of internal and external stakeholders and media.

Online communities: think ‘quality NOT quantity’

Nate Cochrane pens his rules for social media etiquette on iTNews. And in a style true to the very fundamentals of social media which encourage active sharing and participation, he has made a point to list the rules he outlines as a work in progress and has opened it up for discussion on the site.

One of the rules that he points out is one that we tend to forget: ‘Quality NOT quantity’. Too often PRs get flack for doing a last minute dash to sign up as many people in their network to become friends/ fans on their clients’ Facebook groups and pages or on their Twitter handles.

As PRs, we need to continue to educate our clients that the real value does not lie in the sheer volume of people we sign up but rather in the quality of the people we engage (even if it’s only a handful!).

Consider who your target audience is, where do they frequent and how to reach them. Who is in your fans/ friends extended networks. Are they the right audience to target?

Using Twitter as an example, it’s important to do the analysis and drill down into who the person is that you want to connect with, get to know them, follow them for a while and find out what they write about. Also have a look into who follows that person, are they the appropriate person for your client to be reaching out to or is there someone in their Twitter network that is better?

The following tool can help you determine the most appropriate people to follow:
http://flowingdata.com/2008/03/12/17-ways-to-visualize-the-twitter-universe/

If we want to get some real and long lasting results for our clients, the key is to make sure that we’re speaking to the right audiences!

Ogilvy Public Relations flexes community spirit

On Friday, 7^th August, five team members across Ogilvy PR joined forces and gardening tools to show our involvement and commitment to the local community by spending a day with Mosman Council weeding and planting new trees to encourage the regeneration of local shrubs and wildlife.

For a bunch of inexperienced and clueless ‘gardeners’ there was a lot of gardening advice flying around. We tackled the day with much enthusiasm, energy and laughter so despite the blood, sweat and tears (only of laughter) we were able to proudly look at all the trees we planted. All of which we are sure will grow tall and proud – keeping in line with the Ogilvy excellence trademark!

Our aching muscles, sun burnt faces and blistered hands were rewarded with a great lunch and as well as a great day had by all, we now had some newly acquired gardening skills  to add to our resumes!

Making a positive difference felt fantastic – the day in the sun was merely a bonus. Another successful SO INSPIRED day!

The scary side of Social Networking

With the popularity of social networking sites continuing to grow at massive rates, adding thousands of new users every day, we must still tread with caution. Every week we see experts step forward to advise us that platforms like Twitter and Facebook can easily ruin our reputations.

One such recent report is by Zatz Publishing’s editor-in-chief David Gewirtz, which was reported by the Bulldog Reporter’s Daily Dog.

In the article Gewirtz says that when it comes to social networking, it’s not what you know, or even who you know, it’s who knows you. The report is aptly titled: “The Dark Side of Social Networking.”

Gerwitz adds: “social networks like Facebook, Twitter, MySpace and LinkedIn are the increasingly popular community services that are designed to help people stay in touch.”

The Bulldog article cites research from Nielsen Company that “more than two-thirds of the world’s Internet population visit social networking sites at least once a month, and nearly 10% of all time spent online is devoted to social networking.”

Due to this popularity and growth, and an army of undisciplined users, Gewirtz adds that “social networks are attracting scammers and criminals. The bulk of social networkers are between the ages of 18 and 49 – prime employment years, and ages where a mistake today could haunt them for many years into the future.”

Gewirtz’s report explores the following issues:

• Employment: how social networking can lead to career suicide
• Reputation: how something you say now could haunt you for years into the future.
• Malware, phishing and identity scams: how using services like Facebook and Twitter without caution could cause you serious financial loss
• Physical security and stalking: how social networks give stalkers and other scary people an almost minute-by-minute update on your habits and haunts

As for physical risks, Gerwitz says “the potential for horror is enormous. If a criminal can easily find out where you are, what stores you frequent, what your daily habits are, who your friends are, and even what your personal food, entertainment, and beverage preferences are, you can be targeted with a level of ease never before possible. I worry that there is a deep and dangerous dark side to social networks and I worry about the potential victims.”

Yikes, scary stuff. You have been warned!

(Acknowledgement: Gerwitz’s quotes and observations sources from the Bulldog Reporter’s Daily Dog article)

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