Microsoft Australia hosts commercial Surface launch

To mark the commercial availability of Microsoft Surface, Microsoft Australia hosted a media launch event to showcase the features of this innovative new hardware device at their Australian headquarters in Sydney on Tuesday, 9 February 2010. Surface is a new multi-touch product, developed as a software and hardware combination technology. The device allows a user, or multiple users, to manipulate digital content by the use of gesture recognition.

The launch produced fantastic results for Microsoft, with 32 key media and analysts attending the event including The Australian, SMH.com.au and CNET. Following the launch, over 40 pieces of coverage were published across a variety of online, print and broadcast outlets, including key metropolitan, consumer, technology and business media targets. Stand out pieces following launch included a five minute, live-to-air interview on Sky Business News’ Tech Report and a live demonstration of Surface on Channel 9’s TODAY program. The show’s technology editor, Charlie Brown, and host Karl Stefanovic demonstrated the Surface product and discussed its potential commercial uses.

Howorth’s primary role was to drive awareness across broadcast, consumer and IT media to strengthen Microsoft’s profile as an innovator and leader in the technology field, as well as to promote Microsoft Surface as a desirable and game-changing product to potential partners and customers. The results of Howorth’s PR strategy helped generate an extremely positive buzz around the launch event. The coverage that appeared in the days following positioned Microsoft as an innovative company and highlighted the collaborative and inventive features of Microsoft’s new Surface unit.

Following the launch, Microsoft Australia Developer Evangelist, Michael Kordahi praised Howorth’s efforts by saying, “Howorth deserve some major credit for delivering a successful launch. They not only delivered, they delivered with the highest of standards and passion. Despite the very aggressive timeframe of the launch, they provided a-class service.”

How do you get distributors x-cited about steel?

In the face of challenging economic conditions, BlueScope Steel asked the Howorth business-to-business/corporate public relations practice to help build distributor awareness of its Australian manufactured XLERPLATE® steel plate products, converting them from passive referrers to passionate champions of the range.

Steel producers and on-sellers had an extraordinarily tough year in 2009, with sales and revenues falling as global demand for steel weakened and import competition increased. While the public relations campaign needed to communicate the core brand values of XLERPLATE® (quality, flexibility, diversity), we needed to deliver these messages to a sales-savvy audience without them being rejected as marketing ‘clutter.’

Howorth’s insight was to package up new product information within a wider marketing campaign, challenging distributors to take part in ‘Operation XFACTOR’.

We took updated sales collateral, developed e-communications and a striking X-Factor website to cover off all channels, ensuring that distributors could not help but be exposed to XLERPLATE® steel.  Once the buzz had been created around the product, a three stage online competition created strong incentives for participants to review and retain key product information, with Red Balloon vouchers rewarding those who successfully completed a ‘Quest for Quality’ around the plate’s key features and benefits.

Howorth worked with Random Studio and Alpha Salmon to deliver the PR campaign, including the development and design of marketing collateral and website. Participation rates have been strong and initial feedback has been overwhelmingly positive:

“I wish our marketing department thought of this a long time ago”
“Really clever concept…”
“Appreciate all of the new info. Thanks so much”
“Quality information”

The first phase of the PR program will continue through to May 2010 – Howorth is also in discussions with BlueScope Steel about subsequent phases of the campaign.

Howorth adds new talent for 2010

We’ve kicked off 2010 with some great new talent joining Howorth.

Fresh off the boat from some of the top tech PR firms in London, we have two Account Managers – Ellie Shaddick and Georgina Bonner. Both have decided to leave the cold and damp London lifestyle to set up home in Sydney. We look forward to drawing on their experiences working with some big brands include BlackBerry, T-Mobile, Business Objects and Rentokil Initial.

In addition, but closer to home, we welcome senior account manager, Le Tran, who joins Howorth from a local technology PR firm. Le is looking to build on her corporate communications experience and is playing a key role in our emerging corporate and B2B practice. Having rapidly settled into Howorth, Le is currently taking a four-week sabbatical in Vietnam for some humanitarian work in an orphanage, cancer hospital and women’s shelter.

After five years working as a high school English teacher, senior consultant Lauren Sewell sought a more creative outlet and has decided PR is will satisfy her career goals. Drawing on her experience in the education sector and her excellent writing skills, Lauren is a valuable addition to the team.

Finally, we welcome Alice Ridgway to Howorth, who joins as a senior consultant with more than three years’ PR experience in technology, consumer and not for profit. Alice previously worked on brands including Fairfax Digital, 3Com, Tipping Point and Parrot, as well as consumer clients such as pet food manufacturer Hills Pet Nutrition. Most recently Alice worked for the World Wide Fund for Nature (WWF) as a writer during the 2009 Earth Hour – Vote Earth campaign, where she gained valuable experience in executing a global PR campaign with a strong social media focus.

Microsoft Tech.Ed 2009

There are few technology events that match the scale and prestige of Microsoft Australia’s ‘Tech.Ed’. Howorth/ Microsoft public relations team continued its proud collaboration in co-ordinating this event in 2009. It was a huge year with several key announcements coming from the software leader including:

• The largest Windows 7 test environment with 2,500 netbooks given out to conference attendees
• The Windows 7 commercial launch
• Microsoft Office 2010 technical preview

Key challenges in the public relations program included:

• Managing through a year of economic uncertainty and communicating the educational value of Tech.Ed to businesses during a time when justifying the release indispensable IT staff for three business days can be especially challenging.
• Complex logistical requirements :

1. The travel and accommodation arrangements for 21 attending media
2. Ensuring that media had access to the spokespeople they required to tell the best stories

The Howorth/ Microsoft public relations team spent many long hours ensuring the event went off without a hitch. Aside from standard media relations Howorth assisted in a number of key areas:

• Analyst relations
• Blogger outreach
• Social media monitoring

Despite the challenges, the joint team delivered a successful event that exceeded expectations of internal and external stakeholders and media.

Online communities: think ‘quality NOT quantity’

Nate Cochrane pens his rules for social media etiquette on iTNews. And in a style true to the very fundamentals of social media which encourage active sharing and participation, he has made a point to list the rules he outlines as a work in progress and has opened it up for discussion on the site.

One of the rules that he points out is one that we tend to forget: ‘Quality NOT quantity’. Too often PRs get flack for doing a last minute dash to sign up as many people in their network to become friends/ fans on their clients’ Facebook groups and pages or on their Twitter handles.

As PRs, we need to continue to educate our clients that the real value does not lie in the sheer volume of people we sign up but rather in the quality of the people we engage (even if it’s only a handful!).

Consider who your target audience is, where do they frequent and how to reach them. Who is in your fans/ friends extended networks. Are they the right audience to target?

Using Twitter as an example, it’s important to do the analysis and drill down into who the person is that you want to connect with, get to know them, follow them for a while and find out what they write about. Also have a look into who follows that person, are they the appropriate person for your client to be reaching out to or is there someone in their Twitter network that is better?

The following tool can help you determine the most appropriate people to follow:
http://flowingdata.com/2008/03/12/17-ways-to-visualize-the-twitter-universe/

If we want to get some real and long lasting results for our clients, the key is to make sure that we’re speaking to the right audiences!

Ogilvy Public Relations flexes community spirit

On Friday, 7^th August, five team members across Ogilvy PR joined forces and gardening tools to show our involvement and commitment to the local community by spending a day with Mosman Council weeding and planting new trees to encourage the regeneration of local shrubs and wildlife.

For a bunch of inexperienced and clueless ‘gardeners’ there was a lot of gardening advice flying around. We tackled the day with much enthusiasm, energy and laughter so despite the blood, sweat and tears (only of laughter) we were able to proudly look at all the trees we planted. All of which we are sure will grow tall and proud – keeping in line with the Ogilvy excellence trademark!

Our aching muscles, sun burnt faces and blistered hands were rewarded with a great lunch and as well as a great day had by all, we now had some newly acquired gardening skills  to add to our resumes!

Making a positive difference felt fantastic – the day in the sun was merely a bonus. Another successful SO INSPIRED day!

The scary side of Social Networking

With the popularity of social networking sites continuing to grow at massive rates, adding thousands of new users every day, we must still tread with caution. Every week we see experts step forward to advise us that platforms like Twitter and Facebook can easily ruin our reputations.

One such recent report is by Zatz Publishing’s editor-in-chief David Gewirtz, which was reported by the Bulldog Reporter’s Daily Dog.

In the article Gewirtz says that when it comes to social networking, it’s not what you know, or even who you know, it’s who knows you. The report is aptly titled: “The Dark Side of Social Networking.”

Gerwitz adds: “social networks like Facebook, Twitter, MySpace and LinkedIn are the increasingly popular community services that are designed to help people stay in touch.”

The Bulldog article cites research from Nielsen Company that “more than two-thirds of the world’s Internet population visit social networking sites at least once a month, and nearly 10% of all time spent online is devoted to social networking.”

Due to this popularity and growth, and an army of undisciplined users, Gewirtz adds that “social networks are attracting scammers and criminals. The bulk of social networkers are between the ages of 18 and 49 – prime employment years, and ages where a mistake today could haunt them for many years into the future.”

Gewirtz’s report explores the following issues:

• Employment: how social networking can lead to career suicide
• Reputation: how something you say now could haunt you for years into the future.
• Malware, phishing and identity scams: how using services like Facebook and Twitter without caution could cause you serious financial loss
• Physical security and stalking: how social networks give stalkers and other scary people an almost minute-by-minute update on your habits and haunts

As for physical risks, Gerwitz says “the potential for horror is enormous. If a criminal can easily find out where you are, what stores you frequent, what your daily habits are, who your friends are, and even what your personal food, entertainment, and beverage preferences are, you can be targeted with a level of ease never before possible. I worry that there is a deep and dangerous dark side to social networks and I worry about the potential victims.”

Yikes, scary stuff. You have been warned!

(Acknowledgement: Gerwitz’s quotes and observations sources from the Bulldog Reporter’s Daily Dog article)

Christopher Graves named new CEO of Ogilvy PR Worldwide

NEW YORK, NY, June 11, 2009 – Christopher Graves, President and Regional CEO of Ogilvy Public Relations Asia Pacific, has been appointed global CEO of Ogilvy Public Relations Worldwide, a global, multi-disciplinary communications leader, succeeding Marcia Silverman who has led the company for seven years.  Marcia will become Chair of Ogilvy PR. Both appointments become effective January 1, 2010.

Since joining Ogilvy PR in 2005, Christopher Graves, 50, has roughly doubled the agency’s size in Asia Pacific, growing the network into the industry leader in the world’s fastest-growing region by any measure, from size, to client roster, to specialist offerings, to awards and accolades.  Under his leadership, Ogilvy PR has seen phenomenal development in scale and creativity across all marketing disciplines.  He has crafted clear goals and made investments to grow the network into the future and built a strong leadership team in Asia Pacific across 15 countries, dominating in major markets such as China and Australia.  Graves collaborates closely with staff and agency leaders around the world and flourishes in the 360-degree marketing communications environment with partner Ogilvy & Mather.

Graves has cultivated relationships with leading such organizations as The World Economic Forum, authored papers and spoken on emerging trends in social media, recession marketing, shifting demographics, and the changing dynamics of influence.  He has also created intellectual properties for Ogilvy PR such as immersive workshops on: crisis management; business model disruption; and effective storytelling for business outcomes.

In making the announcement, Ogilvy & Mather CEO Miles Young, said, “Marcia has done an outstanding job of securing Ogilvy PR’s reputation as a premier, integrated communications agency built on strong client service.  She has earned extraordinary affection inside and outside the business.  Marcia has gathered together a strong and harmonious global management team, and driven new innovations in the critical social media space.  She will be an exceedingly hard act to follow and are delighted that she will become Chair of Ogilvy PR to further develop client relationships and shape the agency’s global strategy.”

Regarding Graves, Young added, “In Chris, we have a successor who will take the work forward with flair and elan.  He is driven by clients and content, and is an embodiment of the pervasive creativity and outward focus which will push Ogilvy PR forward in its resolve to become the best public relations network.  He is truly a citizen of the world; he knows all the issues, and relishes being at the leading most edge, articulating and influencing them.  We are incredibly fortunate to have both Marcia and Chris at the helm of Ogilvy PR.”

Commenting on her successor, Silverman stated, “Chris has an exceptional track record of building business and providing superior client service.  I’m certain he will bring the same focus on quality and success to our global organization.”

The Ogilvy PR and Ogilvy & Mather senior leadership will work to secure a successor to the Asia Pacific regional CEO position of Ogilvy PR between now and the end of 2009.

Graves joined Ogilvy PR in 2005 after 23 years in business news, most recently with Dow Jones and Wall Street Journal.  Chris was one of the founders of Wall Street Journal Television, managing editor of Asia Business News, vice president of news and programming for CNBC Asia, vice president of news and programming for CNBC Europe, managing director of business development (EMEA & Asia) for Dow Jones Consumer Electronic Publishing (WSJ.com) and managing director of Far Eastern Economic Review. Chris’s accolades include an EMMY nomination, the 2007 PR Professional of the Year by PRWeek Asia, as well as a number of awards from Asia PR Awards, The New York Film and Television Festivals and the Asian Television Awards for programming made under his supervision.

Graves graduated from Wesleyan University with a degree in English, and from Phillips Exeter Academy.  He and his wife of 23 years, JoAnn Ward, have two daughters and have resided in Hong Kong since 2002.

F.E.A.R 2: Project Origin

Warner Brothers Interactive Entertainment’s  F.E.A.R 2: Project Origin  launched as one of the most highly anticipated  and successful games of the year. Howorth developed an extensive public relations program with a key focus on media relations work included:

• Scheduling media interviews with the game’s developer
• Managing reviews program
• Scheduling promotional giveaways and
• Planning the media event.

The media event was the focus of the media relations campaign by providing pre-release access to the title. We approached specialist gaming media with the offer to meet with Dave Matthews, a leading producer of the project, as well as an opportunity for exclusive game play and a behind-the-scenes look into the game weeks before the scheduled release. Journalists were able to experience the intensity of the F.E.A.R 2:Project Origin and gain a deeper understanding into the game development process.

Howorth worked to secure over 150 pieces of coverage were secured, including:

• A review and interview on Good Game, ABC
• Video reviews and interviews on CNET, My360, MyPS3 and Games.on.net
• Daily coverage on Nova 96.9 radio and online as part of a promotional giveaway.
• Two articles, including a double page spread in Zoo Weekly
• Alpha
• The Sydney Morning Herald
• News.com.au
• Herald Sun
• MX
• iTWire
• Official Playstation Magazine
• Official Xbox Magazine
• Sea FM and syndications across the Macquarie Radio network
• PC Powerplay
• A number of online gaming websites

Insights

F.E.A.R 2: Project Origin was predicted not live up to its predecessor. Although there was much hype around the game’s release, much of this was plagued with issues ranging for naming rights and classification issues to competition from other first-person-shooter releases at the time.  Howorth was able to overcome this and generate media interest in the title through extensive outreach

Summary

Howorth helped to successfully launched F.E.A.R. 2: Project Origin by generating enough media interest to secure over 150 pieces of coverage. The fact that coverage continues to surface 3 months after the game’s release is testament to the success of the media outreach plan.

Steely thought leadership and stakeholder engagement

Steel is strong, yet Australia’s leading steel company, BlueScope Steel, had a less-than-acceptable media presence in vertical industry media. That is before Howorth designed a public relations program built around a thought leadership and stakeholder engagement strategy.

Part of Howorth’s public relations program was a campaign that resulted in over 50 media clippings over a six month period to promote BlueScope’s XLERPLATE®brand.

The importance of this media presence is underlined by key factors:

• All of the coverage was in-depth, rather than merely BlueScope or XLERPLATE® brand ‘mentions’
• The company’s credibility was enhanced through extensive use of technical education and thought leadership articles authored by its staff
• 3rd party endorsement of BlueScope was communicated through the use of case studies, where numerous industry partners and customers were featured and quoted.

Howorth’s public relations campaign successfully enhanced BlueScope’s industry leadership credentials across the vertical industrial sectors of most importance to it: mining, engineering and construction.

Howorth did this by discussing issues of importance to Australia’s steel-using community in the media and value-adding to stakeholders’ knowledge and expertise.

Content generated for media was also used in an upgraded direct mail customer newsletter, which was revamped with stronger, more valuable content. This delivered additional ROI for BlueScope and resulted in an integrated communication program, leading to a more pronounced impact on stakeholders than would have otherwise occurred.

The content was customised to users’ interests, adopted a hard-nosed journalistic approach and featured the perspectives of multiple stakeholders.

As such, the newsletter had more of an industry, as opposed to a purely BlueScope-oriented, perspective. This embracing of different perspectives and partnering with different stakeholders reinforced BlueScope’s collaborative approach to business and its inherent importance and value to the industries it is involved in.

Content developed for the newsletter was of such a high standard that the media embraced and used the copy. Examples of publications that featured coverage were Manufacturer’s Monthly, Mining Monthly, Materials Australia and Building Contractor. Other examples of media coverage included:

• ConstructionIndustryNews.net
• SupplyChainLogisticsNews.net
• International Longwall News

The campaign has generated a considerable degree of momentum with the media’s appetite for BlueScope content being stimulated and stakeholder awareness and advocacy on the rise.